Welcome to Eldoret Rentals

Eldoret Rentals connects tenants, landlords, and agents for rental and property listings in Eldoret. By using eldoretrentals.com, you agree to this policy.

1. Eligibility

• You must be at least 18 years old to use this platform.
• You must provide accurate account and listing details.

2. Account Registration

• Use a valid email address, phone number, and secure password.
• Keep your login credentials private.
• Accounts are for personal/business use by the registered user only.
• Roles (agent/landlord/admin) may be reviewed and adjusted for compliance.

3. Listing Rules

• Listings must be real, lawful, and relevant to Eldoret properties.
• Photos and videos must represent the actual property.
• Fake, misleading, duplicated, or fraudulent listings are prohibited.
• Eldoret Rentals may edit, hide, or remove violating listings at any time.

4. Fraud and Misconduct

• Fraud, impersonation, scams, and unauthorized transactions are strictly prohibited.
• Accounts involved in fraud may be suspended or permanently banned.
• We may report illegal activity to relevant authorities and cooperate with investigations.

5. Content Rights

• You may only upload content you own or are authorized to use.
• You grant Eldoret Rentals permission to display listing content on the platform.

6. Termination and Liability

• Accounts may be suspended or terminated for policy violations.
• You may request account deletion through your dashboard or support.
• Eldoret Rentals is not liable for private transactions between users.

1. Data We Collect

• Account data: Name, email, phone, and profile photo.
• Listing data: Property details, media, and location information submitted by users.
• Usage data: Device/browser info, pages visited, and platform interactions.
• Notifications data: Optional push token and optional location usage for alerts.

2. How We Use Data

• To create/manage accounts and publish listings.
• To support search, matching, alerts, and platform safety checks.
• To communicate important service updates.
• To improve platform quality and performance.

3. Data Sharing

• We do not sell personal data.
• Contact details included in listings may be visible to house seekers.
• Data may be shared with trusted service providers for hosting and delivery.
• We may disclose data where required by law.

4. Security and Retention

• We use standard security controls for data storage and access control.
• No system is 100% secure; users should also protect their account credentials.
• Data is retained while accounts are active, or as required for legal/compliance reasons.

5. Your Rights

• Request access or correction of your personal data.
• Request account deletion (subject to legal retention obligations).
• Unsubscribe from email alerts at any time via unsubscribe link.

6. Children

• This platform is not intended for users under 18 years.
• We do not knowingly collect data from minors.

7. Contact

For policy or privacy questions, contact:
Email: eldoretrentalsltd@gmail.com
Phone: +254 735 394245
Website: https://eldoretrentals.com/